Riverside Family Health cut check-in to under 3 minutes
Customer stories · · 4 min read
How a five-provider practice moved its entire intake online in a single afternoon, with no IT help.
Riverside Family Health runs five providers and a two-person front desk. Their new-patient packet was eleven pages, and check-in regularly backed up the waiting room on busy mornings.
They sent us their existing forms on a Tuesday. By that afternoon, patients were filling them out from the appointment reminder text, before they ever arrived. The front desk now greets patients with their paperwork already done.
The number they track is time-to-room. It dropped from an average of nine minutes to under three. No new hardware, no integration, no IT contractor — just the forms they already had, online.
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